Your security is very important to us

Your information is stored securely following best practice security recommendations. The information you provide through the Defence Export Controls Forms website can only be accessed through your User Account, or by Defence personnel who have been granted permission to access your information. Access is limited to only those with a need to use or access the information to do their work. Defence officials are subject to legal obligations to not improperly use information obtained as a result of their employment. All access to the website is monitored, and personnel who access information without authority may be subject to penalties.

While we actively protect the security of your User Account, we also recommend you are careful to maintain the security of your User Account by taking the precautions outlined in the following sections.

Report suspicious activities on your User Account

If you think someone has accessed your User Account unlawfully or without your consent, notify us via one of our contact options at Contact us.

Protect your User Account

To protect access to your Account you should:

  • Keep your User Account details secure at all times and not share the details with any other person;
  • Use a strong password that is easy for you to remember (but hard for others to guess). If you forget your password, select ‘Forgot password’ on the sign in page and create a new one;
  • Avoid reusing passwords by choosing a password that you don’t use for any other online accounts;
  • Change your password regularly;
  • Protect your password and not send it by email or SMS;
  • Always sign out of your User Account when you have finished;
  • Check for the Extended Validation Certificate indicator in your browser’s address bar when accessing the website. Each browser shows the Extended Validation Certificate in a different way (usually it is a green box or bar with a padlock icon).

Using computers in public locations

You should take extra steps to protect your account if you are using a computer in a public location to access your User Account, for example:

  • Don’t let other people see you enter your password;
  • Always sign out of your User Account when you have finished; and
  • Clear the browser cache, cookies and history after you have signed out of your User Account.
Protect your computer

Take steps to protect your computer, for example:

  • Install anti-virus, anti-spyware, firewall and anti-spam security software and keep them up to date;
  • Run regular scans of your computer for viruses;
  • Keep your operating system up to date;
  • Only download files from trusted websites; and
  • Keep your internet browser up to date.
Protect against scams and hoaxes

There are many different types of scams and hoaxes; some include email, phone, advance payment and investment. In these cases scammers can pretend to be government departments. These third-party run scams are designed to maliciously gather personal information for their own use. It is important you protect your User Account information. The Department of Defence will never send you an email or SMS asking for your email address or password.